You need to make an enquiry first for us to understand exactly what you require, at which point we can give you an accurate quote.
FURNITURE
Do items come in different colours?
Yes, we have a variety of options available for multiple products. Check those out on brochures or we can advise.
Do you offer international shipping?
At this time, we only offer shipping within the UK. We apologise for any inconvenience.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.
ORDERS
How do I place an order?
Placing an order with Furniture by Daniel James is simple. Browse our website to explore our extensive range of customisable furniture, then complete our enquiry form with details about your chosen products, customisation preferences, and requirements. Once we receive your enquiry, we’ll provide a tailored quote and raise an invoice separately to ensure everything is customised to your needs.
Do you deliver across the UK?
Yes, we deliver to all locations within the UK. During the quotation process, we’ll provide a clear breakdown of delivery options and costs to ensure your order arrives safely and on time.
What are your lead times?
As our furniture is custom-made to order, lead times will vary depending on the complexity of your design and the size of your order. We’ll provide an estimated lead time during the quotation process, ensuring you have a clear timeline for your delivery.
Can I customise my order?
Absolutely! Customisation is at the heart of what we do. Whether you need specific materials, colours, sizes, or finishes, our team will work with you to create furniture that meets your exact requirements. Simply share your preferences in your enquiry, and we’ll guide you through the options.
What happens after I place an order?
Once your order is confirmed, we’ll start the production process and keep you updated at every stage. You’ll receive an invoice detailing your order, customisations, and delivery schedule. Our team is always available to answer any questions and provide support as your furniture is being crafted.
SUPPORT
What support do you offer before I make a purchase?
We provide personalised pre-purchase support to ensure you find the perfect furniture for your space. Whether you need help selecting materials, colours, or designs, our experienced team is here to guide you through your options and answer any questions about customisation and pricing.
Can you help me decide which products are best for my needs?
Absolutely! Our team has extensive experience working with both commercial and residential clients. We’ll take the time to understand your requirements, space, and style preferences to recommend the best furniture solutions for your project.
How do you keep me updated after I place an order?
Once your order is confirmed, we’ll provide regular updates throughout the production and delivery process. You’ll receive clear communication about lead times, delivery schedules, and any other important details.
What if I have questions after my furniture is delivered?
We’re here to help even after your furniture arrives. Whether you have questions about care and maintenance or need additional pieces, our team is available to provide ongoing support and guidance.
Do you assist with customisation requests after the initial order?
Yes, we can help with additional customisation requests or changes to future orders. Just contact us, and we’ll work with you to ensure your furniture continues to meet your needs perfectly.
